https://helpforum.sky.com/t5/Broadband/Upfront-cost-not-refunded/m-p/4790407#M430638 <P>Hi,&nbsp;</P><P>I have sky now broadband activated on the 16th Sept 2024 and found through a comparison site. I remeber it stating a few times during the set up process that the upfront cost (£5) would be refunded after the first bill. I remeber a sellign point of the offer was that there was no upfront costs.&nbsp;</P><P>Now I can't seem to find anywhere where it says this and I have not been refunded.</P><P>&nbsp;</P><P>Any help would be greatly applreciated.&nbsp;</P><P>&nbsp;</P><P>(on a seperate note our internet speeds are very intermittent at the moment and do not reach some devices in our flat. have spoken to sky on the phone and done a reset but this has not helped- they refused to send out a wifi booster)&nbsp;</P><P>&nbsp;</P> Fri, 18 Oct 2024 14:07:48 GMT Lauren135 2024-10-18T14:07:48Z https://helpforum.sky.com/t5/Broadband/Upfront-cost-not-refunded/m-p/4790407#M430638 <P>Hi,&nbsp;</P><P>I have sky now broadband activated on the 16th Sept 2024 and found through a comparison site. I remeber it stating a few times during the set up process that the upfront cost (£5) would be refunded after the first bill. I remeber a sellign point of the offer was that there was no upfront costs.&nbsp;</P><P>Now I can't seem to find anywhere where it says this and I have not been refunded.</P><P>&nbsp;</P><P>Any help would be greatly applreciated.&nbsp;</P><P>&nbsp;</P><P>(on a seperate note our internet speeds are very intermittent at the moment and do not reach some devices in our flat. have spoken to sky on the phone and done a reset but this has not helped- they refused to send out a wifi booster)&nbsp;</P><P>&nbsp;</P> Fri, 18 Oct 2024 14:07:48 GMT https://helpforum.sky.com/t5/Broadband/Upfront-cost-not-refunded/m-p/4790407#M430638 Lauren135 2024-10-18T14:07:48Z