topic Re: Unable to download apps on TV load. in Broadband

Unable to download apps on TV load.

Suey13 — Fri, 18 Oct 2024 05:41:07 GMT

Unable to add apps back onto TV after reset due to constant buffering of apps when opened.

reset tv back to factory settings as instructed by LG now no apps will load/install

Other tv a Samsung apps will not open buffering and not opening

Re: Unable to download apps on TV load.

Chrisee — Fri, 18 Oct 2024 06:23:15 GMT

@Suey13 if you are using WiFi it sounds like there is insufficent signal strength in thecroom s your TVs are in or there is a lot of interference. Either way the solution is to imorove the WiFi coversge in your home. Assuming your Sky hub is in the best possible pisition which is out in the open on a surface above obstructions like radiators you need boosters or extenders especially to stream video.

Sky will sell you their Wifi Max bundle which can have 3 extenders if required see https://www.sky.com/help/articles/sky-wifi-max or you can buy your own WiFi kit which can work out cheaper in the long run.

Re: Unable to download apps on TV load.

Suey13 — Fri, 18 Oct 2024 08:17:52 GMT

Thanks for the reply, but we never used to have an issue and there is no blockers very odd

I agree make sense it is a wifi issue

but apparently no issues when you do a test

Re: Unable to download apps on TV load.

Chrisee — Fri, 18 Oct 2024 08:22:10 GMT

@Suey13 if it is a Sky Stream unit try the refresh apps option in the System Management section of tge settings as thst clears the local cache which can often help.