topic Re: Phone apps not working. Games lagging. Videos lagging in Broadband

Phone apps not working. Games lagging. Videos lagging

tnpmonkey — Thu, 17 Oct 2024 21:15:21 GMT

3 weeks now xbox games and video calls lag and all apps on phone won't load on WiFi. I have turned it all off and on etc. Any ideas? Sky says it's fine when clearly it's not

Re: Phone apps not working. Games lagging. Videos lagging

tnpmonkey — Thu, 17 Oct 2024 21:25:08 GMT

I have 70mb connection on speed test. Website and app check says WiFi and Internet fine. I have had other people around and connected them to my router and then they can't load any apps on their phone and turn WiFi off and they all load straight away. The router is on a shelf, not being blocked etc.

Re: Phone apps not working. Games lagging. Videos lagging

Chrisee — Fri, 18 Oct 2024 06:55:00 GMT

@tnpmonkey couple oof things to try firstly check the setting of Sky's Broadband Shield as if set too low it will block activities like online gaming and social networks. The settings are in the My Sky app under product options.

Secondly on your main devices used for browsing etc make a change to the network settingscfir tge Sky Wifi connection to ad a public DNS service. Find the entry for DNS abd set to manual you should see a couple of IPaddresses which are Sky's own DNS leave thise but add the following two addresses 8.8.8.8 and 8.8.4.4 which are Google's public DNS which can be far faster at finding sites.

Hope those help.