topic Red light on Sky Hub Max in Broadband

Red light on Sky Hub Max

Maurice4 — Thu, 17 Oct 2024 12:02:35 GMT

Hi, I switched to sky broadband this morning. I had a text saying everything is ready, so proceeded to set up the sky hub max router. I turned it on and the light is red. I have been through the service checker and no fault is found. I called the help number and went through the steps and was then redirected back to the service checker. Is there anyway I can talk to someone?

Re: Red light on Sky Hub Max

jamesn123 — Thu, 17 Oct 2024 12:08:43 GMT

@Maurice4

It can sometimes take until midnight for the connection to start working

Re: Red light on Sky Hub Max

Maurice4 — Thu, 17 Oct 2024 13:54:20 GMT

@jamesn123 thanks for replying. I had the text that it was ready as the open reach engineer had switched me over. The line has been tested online and by a call to the automated phone line, and there is nothing wrong apparently.