topic Re: My new full fibre broadband is no Improvement in the whole house in Broadband

My new full fibre broadband is no Improvement in the whole house

rich24778957 — Wed, 16 Oct 2024 20:10:52 GMT

Had full fibre installed and no improvement in my daughters room less than 50 metres away.

Re: My new full fibre broadband is no Improvement in the whole house

TimmyBGood — Wed, 16 Oct 2024 20:23:27 GMT

@rich24778957

50 metres would be a challenging distance for WiFi (and a really big house)

If you meant 5 metres then you need to consider the building fabric and the local wireless environment.

Re: My new full fibre broadband is no Improvement in the whole house

rich24778957 — Wed, 16 Oct 2024 20:26:13 GMT

Sorry maybe more like 15 metres

Re: My new full fibre broadband is no Improvement in the whole house

TimmyBGood — Wed, 16 Oct 2024 20:28:49 GMT

@rich24778957

Fifteen metres and presumably a wall or two also isn't trivial. Do you have a white or a black Hub?

Re: My new full fibre broadband is no Improvement in the whole house

rich24778957 — Wed, 16 Oct 2024 20:29:58 GMT

White, and yes 2 walls

Re: My new full fibre broadband is no Improvement in the whole house

TimmyBGood — Wed, 16 Oct 2024 20:41:43 GMT

@rich24778957

One suspicion is that the 5Ghz signal from the Max Hub tends to struggle through building fabric, but unfortunately there's no option to separate and rename the bands as there was on previous models.

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these.

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.