topic Missing Fibre Box in Broadband

Missing Fibre Box

Lilyarchie1981 — Wed, 16 Oct 2024 17:33:51 GMT

My mum has completed a sale on an apartment, when we looked round there was a white box plugged in which was for the Fibre, now that is missing and there is just a cable (which I presume is the ONT cable) sticking out of a hole in the wall. She is going to go with Sky so when they sent her a router would she just plug that into a router? It just looks like something is missing?

Re: Missing Fibre Box

TimmyBGood — Wed, 16 Oct 2024 19:41:31 GMT

@Lilyarchie1981

That's the end of an optical fibre, and the green jack plug connects into an Optical Network Terminal (which is the missing item)

The ONT then connects to the Sky Hub over ethernet cable.

Re: Missing Fibre Box

Lilyarchie1981 — Wed, 16 Oct 2024 21:04:47 GMT

@TimmyBGood is it normal for someone to take an ONT with them when they move out of a property? How easy is it to have another fitted?

Re: Missing Fibre Box

TimmyBGood — Thu, 17 Oct 2024 07:07:35 GMT

@Lilyarchie1981

People appear to misguidedly remove them quite regularly, hence the advisory notice printed on newer models (as above)

You'd need to contact the ISP to arrange for replacement.