topic Re: Delay in installation broadband in Broadband

Delay in installation broadband

Jay1110 — Wed, 16 Oct 2024 15:39:29 GMT

Hello, i am writing this bevause i had and appointment for openreach to come and install my sk wifi connection. The last they came on 14 and said someone will come because there is not socket. I booked another appointment for today from 1 to 6 pm but they didnt arrive. What should i do. It's getting delayed and delayed. @SkyExpert please send someone.

Re: Delay in installation broadband

SkyExpert — Wed, 16 Oct 2024 15:42:55 GMT

You have to wait 24 hours. Openreach will contact you, to make a new appointment. If they did not, you have to call Sky.

Re: Delay in installation broadband

Jay1110 — Wed, 16 Oct 2024 15:45:21 GMT

This is 2nd time. And nobody is picking up calls at sky. They are always busy. Just take money on time. When you want help they are busy.

Re: Delay in installation broadband

SkyExpert — Wed, 16 Oct 2024 16:43:11 GMT

Do you have any information regarding this in My Sky App? Did also Openreach tried to contact you?

Re: Delay in installation broadband

Jay1110 — Wed, 16 Oct 2024 16:51:10 GMT

The guy who was supposed to come didnt even call me. I took day off for this appointment to get it installed today. Didn't get any text or email. Mysky only shows call or talk here. Nobody pickup calls on sky. I tried to many time. I'm tired of waiting for 40 50 mins.

Re: Delay in installation broadband

SkyExpert — Wed, 16 Oct 2024 16:57:37 GMT

It could be a "Ghost order". But I am not sure, it needs to be checked by the Sky advisor to see what is happening.

Re: Delay in installation broadband

Jay1110 — Wed, 16 Oct 2024 17:33:12 GMT

Is this can help then please.

Re: Delay in installation broadband

SkyExpert — Wed, 16 Oct 2024 18:59:54 GMT

You have to try to get in touch with Sky. An advisor will assist you further. You can also ask them to keep you updated about the order and the progress. Try tomorrow morning, I think the lines are not so busy in the morning.

https://www.sky.com/help/page/broadband-digital-hub

Re: Delay in installation broadband

Fmyoung — Mon, 25 Nov 2024 15:02:48 GMT

If this is what it is, then I would have to cancel my order. I don't have time long and unspecific appointment.