topic Re: WiFi drop out in Broadband

WiFi drop out

paul+macey — Tue, 15 Oct 2024 20:44:46 GMT

Hi there, I switched to fibre 3 weeks ago and the WiFi keeps dropping out (only for a few seconds but multiple times per day). Can anyone help please?

I need to get it fixed as it's affecting work (I work from home) and more importantly I keep losing connection on my Zwift rides 🤣.

Thanks, Paul

Re: WiFi drop out

TimmyBGood — Tue, 15 Oct 2024 21:02:08 GMT

@paul+macey

Your Hub had completely rebooted one hour thirteen minutes before the screenshot was taken: was that an intentional repowering?

Re: WiFi drop out

paul+macey — Tue, 15 Oct 2024 21:08:14 GMT

Thanks for replying Tommy.

Yes, I read in a forum to try rebooting it first.

Re: WiFi drop out

paul+macey — Wed, 16 Oct 2024 15:06:35 GMT

@Addie15 can you escalate this please?

Re: WiFi drop out

jamesn123 — Wed, 16 Oct 2024 15:37:25 GMT

@paul+macey

Would be useful if you could post your stats again after the next time you notice a drop. Dont reboot your router though as it clears all the data we need to see

Re: WiFi drop out

paul+macey — Wed, 16 Oct 2024 17:26:50 GMT

Will do, thanks James

Re: WiFi drop out

paul+macey — Tue, 22 Oct 2024 18:21:21 GMT

Evening all

Can one of you cast your eye over my stats please? It hasn't been rebooted since last week but there's been numerous drop

outs (including yesterday and today).

thank you

Paul

Re: WiFi drop out

jamesn123 — Tue, 29 Oct 2024 10:06:55 GMT

@paul+macey

Your stats dont show any drop while the hub has been up, so I suspect your problem is WiF interference. Do all your devices suffer drops even ethernet connected ones, or is it just a few?

Re: WiFi drop out

paul+macey — Tue, 29 Oct 2024 14:56:24 GMT

Thanks James.

Ive switched off the WiFi extenders and it looks like that has solved it!

Thansk again for replying.

Re: WiFi drop out

Deborah1207 — Mon, 17 Feb 2025 13:42:17 GMT

Hi everyone,

I am new to Sky with the Sky Max hub and my connection is dropping on and off throughout the day and I work from home so it is really frustrating.
I have the Skyglass tv and hub downstairs and my laptop is upstairs.
Any ideas?