https://helpforum.sky.com/t5/Broadband/Not-getting-minimum-speed-guarantee/m-p/4788613#M430156 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_2213.png" style="width: 1290px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/104676i5DB2326C57B65CEB/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_2213.png" alt="IMG_2213.png" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_2214.png" style="width: 1290px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/104677i8DFABAA4CEDA7FA4/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_2214.png" alt="IMG_2214.png" /></span></P><P> </P><P>I'm with sky broadband ultra fast recently upgraded due to slow speeds, meant to get 100mb minimum not getting these speeds due to poor connection to router despite new line and new router being fitted by sky</P><P>&nbsp;</P><P>How do I claim on this and get it resolved?&nbsp;</P> Wed, 16 Oct 2024 14:13:55 GMT CraigDuffy 2024-10-16T14:13:55Z https://helpforum.sky.com/t5/Broadband/Not-getting-minimum-speed-guarantee/m-p/4788613#M430156 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_2213.png" style="width: 1290px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/104676i5DB2326C57B65CEB/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_2213.png" alt="IMG_2213.png" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_2214.png" style="width: 1290px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/104677i8DFABAA4CEDA7FA4/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_2214.png" alt="IMG_2214.png" /></span></P><P> </P><P>I'm with sky broadband ultra fast recently upgraded due to slow speeds, meant to get 100mb minimum not getting these speeds due to poor connection to router despite new line and new router being fitted by sky</P><P>&nbsp;</P><P>How do I claim on this and get it resolved?&nbsp;</P> Wed, 16 Oct 2024 14:13:55 GMT https://helpforum.sky.com/t5/Broadband/Not-getting-minimum-speed-guarantee/m-p/4788613#M430156 CraigDuffy 2024-10-16T14:13:55Z https://helpforum.sky.com/t5/Broadband/Not-getting-minimum-speed-guarantee/m-p/4788633#M430167 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4218468">@CraigDuffy</a>&nbsp;It tells you what to do in the screenshot you posted and that is call Sky.</P> Wed, 16 Oct 2024 14:34:22 GMT https://helpforum.sky.com/t5/Broadband/Not-getting-minimum-speed-guarantee/m-p/4788633#M430167 daveNOS 2024-10-16T14:34:22Z