topic Re: Broadband in Broadband

Broadband

Stacey-T — Wed, 16 Oct 2024 10:05:46 GMT

My broadband started off at £20 something a month then went up to £30 something a month now your upping it to £40 something a month. I haven't received a email to state why the payment increase. I am paying nearly the same price for my glass tv package. Not happy to pay £40 something just for Internet

Re: Broadband

TimmyBGood — Wed, 16 Oct 2024 10:16:03 GMT

@Stacey-T wrote:

Not happy to pay £40 something just for Internet

That would be a typical out-of-contract price from any Openreach ISP: their pricing is largely dictated by the wholesale cost they pay themselves.

To get a lower rate you would need to negotiate a new minimum term with Sky or switch supplier.

Re: Broadband

Stacey-T — Wed, 16 Oct 2024 10:18:27 GMT

I was told the price wouldn't change for 2 years..I have only been with them for over a year and the price has changed twice.

Re: Broadband

TimmyBGood — Wed, 16 Oct 2024 10:29:43 GMT

@Stacey-T wrote:

I was told the price wouldn't change for 2 years..

I'm afraid that would usually be incorrect: almost all Sky Broadband contracts, like those from other ISPs, have an annual price increase.

Re: Broadband

jamesn123 — Wed, 16 Oct 2024 15:44:11 GMT

@Stacey-T

What the agent probably meant was that your package offer price wouldnt change for 2yrs as you would be in a minimum term contract. However all packages from all ISPs are subject to the yearly price increase in line with RPI.