topic Re: Amber light on Router in Broadband

Amber light on Router

B_Rich11 — Sun, 13 Oct 2024 11:05:52 GMT

Connection lost. 3 lights on router initially so waited 20 mins. Tried all tests via the app all saying fine. Switched off router at plug and when coming back on now only 2 light - power and wireless with amber light on Internet. Any ideas please?

Re: Amber light on Router

Greenfingers001 — Mon, 14 Oct 2024 07:26:08 GMT

Hi there @B_Rich11 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Amber light on Router

Addie15 — Wed, 16 Oct 2024 09:04:03 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.