topic Re: Internet not working - Yorkshire in Broadband

Internet not working - Yorkshire

Evans07 — Tue, 15 Oct 2024 10:31:59 GMT

Service checker says no issues, router all green lights, devices connected okay but nothing loading on phones or TV.

Moderator note: Amended title to better reflect query

Re: Internet not working

hainz — Tue, 15 Oct 2024 06:16:38 GMT

Also having same issues

Re: Internet not working

Kat8888888 — Tue, 15 Oct 2024 06:26:01 GMT

Same problem. A wired connection to a laptop is working but no WiFi to any devices. Don't want to restart router as I've had problems before and that's made it worse

Re: Internet not working

T1naS — Tue, 15 Oct 2024 06:46:38 GMT

I am having the same problem, orange light on hub, tried rebooting, work from home, this is not good

Re: Internet not working

Lmt123 — Tue, 15 Oct 2024 06:53:43 GMT

Same issue what is going on

Re: Internet not working

Tiggerbird — Tue, 15 Oct 2024 07:06:26 GMT

Same issue , all green lights on router, all devices are connected but same issue saying no Internet.

Re: Internet not working

Chrisee — Tue, 15 Oct 2024 07:08:42 GMT

Where all the lights on a Sky hub are green (or justvte voice light is amber) but data doesn't flow is caused by a fault in the server at Sky's end managing your connection. You can normally sort this by powering down the hub for an hour or using the disconnect function in the web interface of the black hubs.

Alternatively you can sometimes work round the issue by adding a public DNS address to your devices like lap tops and phones network set up I use Google's public DNS on 8.8.8.8 & 8.8.4.4

An amber internet light is not the same issue as that indicates the hub is not connected to the exchange. This troubleshooter can help https://www.sky.com/help/articles/hub-lights-explained-start

Re: Internet not working

DP01 — Tue, 15 Oct 2024 07:21:52 GMT

I've got the same issue. All lights are green, can log on to the WiFi via devices, but then no access to internet.

Re: Internet not working

LindsayMilloy — Tue, 15 Oct 2024 07:32:52 GMT

sky says everything is fine but none of my devices can connect?

not the best when you're working from home!

Re: Internet not working

TheBobster — Tue, 15 Oct 2024 07:35:48 GMT

Morning, i have the same issue. No changes made to the network since it was working last night.

Online service check says all ok. (Well its not!)

All household devices connected to the router (i can see them in the router when logged into it)

No devices can connect to the interent (Wi-fi connected or hard wired)

Tried factory reset. No change.

The only thing im not sure about is the Primary and Secondary DNS servers under menu 'Maintenance -> Diagnostics' in the router are both stating 0.0.0.0 ???? Is this right?

Re: Internet not working

JohnT20 — Tue, 15 Oct 2024 07:40:43 GMT

Same here.

Re: Internet not working

geri22 — Tue, 15 Oct 2024 07:41:23 GMT

Same issues here - I should not need to keep rebooting my WiFi system at home - it's not normal !

Re: Internet not working

Frank375 — Tue, 15 Oct 2024 07:45:46 GMT

Same issue here in East Yorkshire

Re: Internet not working

Claire98765 — Tue, 15 Oct 2024 07:47:00 GMT

Having the same issues. Can connect my mobile but nothing else? All green lights on the router.

Re: Internet not working

Claire98765 — Tue, 15 Oct 2024 08:34:57 GMT

Been on the phone to sky now for nearly 40 mins, turning things on and off- no further forward, suggesting I connect via an Ethernet cable but no idea where we've put it? Anyone else back online?

Re: Internet not working

Evans07 — Tue, 15 Oct 2024 08:40:52 GMT

We're still down.

E Re: Internet not working

Hargreaves11076 — Tue, 15 Oct 2024 08:46:00 GMT

Same in North Yorkshire

Re: Internet not working

Claire98765 — Tue, 15 Oct 2024 09:15:43 GMT

I'm Nort Yorkshire too, coincidentally we're upgrading to fibre in a few weeks and have an engineer booked so wondered if that is coincidental? Also in North Yorkshire. Have managed to get an Ethernet cable from a neighbour but it's been saying "obtaining IP address" for over 10 mins now.

Re: Internet not working

Evans07 — Tue, 15 Oct 2024 09:20:06 GMT

We're North Yorkshire too!

Re: Internet not working

Frank375 — Tue, 15 Oct 2024 09:23:10 GMT

Down in East Yorkshire, spoken to Sky, they say everything is okay so engineer booked