topic Re: Moving home in Broadband

Moving home

Shirley95 — Mon, 14 Oct 2024 13:57:39 GMT

I dont have a date yet for our upcoming move but wanted to know if when I do move, do I have to remove the sky dish and take it with me to the new property?

Re: Moving home

Skull+Treaty — Mon, 14 Oct 2024 14:02:20 GMT

@Shirley95 wrote:
I dont have a date yet for our upcoming move but wanted to know if when I do move, do I have to remove the sky dish and take it with me to the new property?

@Shirley95

That wasn't a requirement when we moved, they checked on the system if the property had ever had Sky in the past - for us there was a dish in place and they were prepared to change it if needed (which wasn't the case)

Re: Moving home

Shirley95 — Mon, 14 Oct 2024 22:43:04 GMT

Thank you

Re: Moving home

TimmyBGood — Tue, 15 Oct 2024 08:25:46 GMT

@Shirley95 wrote:

when I do move, do I have to remove the sky dish and take it with me to the new property?

No, the dish and dish cable stays where it is. Sky will install a dish at the new address if there isn't one already.

Note that the lead time for booking a Home Move is three weeks, and be aware that moves around Christmas and New Year can have additional delays before service is established.

Re: Moving home

Shirley95 — Tue, 15 Oct 2024 22:15:01 GMT

Thank you.

Re: Moving home

FionaReardon — Sun, 01 Feb 2026 21:34:35 GMT

I've moved home contacted sky twice gone through all my new details and both times they've gone to confirm my new contract and it's not being accepted they now say I have to wait a week for someone to get back to me and try and sort the problem out ... help

Re: Moving home

JimM1 — Sun, 01 Feb 2026 21:47:23 GMT

@FionaReardon That is what sky will be doing, all you can do is keep on top off it all nothing else!

Did you do the home move with sky well in advance off moving as an existing customer, or is this just all a new contract with them, it's not clear from your posting?

Re: Moving home

FionaReardon — Sun, 01 Feb 2026 22:03:32 GMT

Yes I did do it well b4 both times the same thing went wrong 😑

Re: Moving home

JimM1 — Sun, 01 Feb 2026 22:08:12 GMT

@FionaReardon So it's like a repeat off the first time for failure to complete it all, sky can supply whatever you are requesting at the address location now? Not sure what the move involved for you as a like for like connection type etc, so sky need to sort out why it has not all happened!

Re: Moving home

FionaReardon — Sun, 01 Feb 2026 22:17:07 GMT

It's the same package I had at my old house so can't understand why they can do it ?

Re: Moving home

JimM1 — Sun, 01 Feb 2026 22:23:01 GMT

@FionaReardon What is your package from sky, there are lot's of new rules with the FTTC/FTTP is copper available, then if fibre ie FF also it trumps copper, so NO new connection will be established, a full installation has to be done etc etc etc!!!

If you want to check here is at least the current OR supplied below, just use the address, if FF already and FF in the home then no need to check. Also CF CityFibre has to be considered now if in that loop!

BT Broadband

Re: Moving home

FionaReardon — Sun, 01 Feb 2026 22:36:45 GMT

Thank you just checked says all is clean and 1000 fibre speed ???

Re: Moving home

JimM1 — Sun, 01 Feb 2026 22:39:06 GMT

@FionaReardon Then you will have one off these already installed in the home, see the link!

Optical Network Terminal | Sky Help | Sky.com | Sky Help | Sky.com

Re: Moving home

FionaReardon — Sun, 01 Feb 2026 22:50:26 GMT

Thank you