https://helpforum.sky.com/t5/Broadband/Speed-issues/m-p/4787398#M429812 So why is it that my speed has been up and down the last few weeks but is dreadful over the last 3 days. Only getting 16Mb with a guarantee of 37Mb. When going through the app checker it says it is meeting the guaranteed speed? I then have the dashboard showing that speed has not been met and I can ask for money back or terminate the contract early. I would prefer they fix the speed issue but I don't even get an option to talk or chat with anyone who can support. Customer service is poor and I want the speed issue solving. Already done everything I can at my end. Tue, 15 Oct 2024 08:21:22 GMT Relay 2024-10-15T08:21:22Z https://helpforum.sky.com/t5/Broadband/Speed-issues/m-p/4787398#M429812 So why is it that my speed has been up and down the last few weeks but is dreadful over the last 3 days. Only getting 16Mb with a guarantee of 37Mb. When going through the app checker it says it is meeting the guaranteed speed? I then have the dashboard showing that speed has not been met and I can ask for money back or terminate the contract early. I would prefer they fix the speed issue but I don't even get an option to talk or chat with anyone who can support. Customer service is poor and I want the speed issue solving. Already done everything I can at my end. Tue, 15 Oct 2024 08:21:22 GMT https://helpforum.sky.com/t5/Broadband/Speed-issues/m-p/4787398#M429812 Relay 2024-10-15T08:21:22Z