topic Re: Dreaded useless WiFi issues in Broadband

Dreaded useless WiFi issues

Richwxm — Tue, 15 Oct 2024 06:49:38 GMT

Good morning
How do I change my WiFi channel
I've had sky less than a month and the WiFi is useless.
I had none of these problems with EE or BT
It's ridiculous.

My Hive app will not connect most days due to the useless WiFi signal from the sky hub.

Please don't blame devices and where my hub is as nothing has changed except a useless sky hub.

I regret changing to sky already after 3 weeks

Re: Dreaded useless WiFi issues

Chrisee — Tue, 15 Oct 2024 07:27:26 GMT

@Richwxm if you have a white Sky hub you cannot manually change the WiFi channel. This is becoming common on newer routers as they can use WiFi channels which are normally reserved for higher priority users like radar, emergencyvservices and the like so can only be used wherectge hub does not detect those in your area.

You can leave Sky without penalty in the first 31 days.

Re: Dreaded useless WiFi issues

Richwxm — Tue, 15 Oct 2024 16:51:38 GMT

Thanks @Chrisee for your reply and information. I have managed to cancel my sky under the 31 day cooling off.

I had issues with WiFi disconnected on numerous devices.

Thanks to you I acted on the information immediately.

Many thanks once again