topic Re: Orange internet light on router in Broadband https://helpforum.sky.com/t5/Broadband/Orange-internet-light-on-router/m-p/4786814#M429651 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4216310">@Lisa6773</a>&nbsp;the led indicates that your hub has lost connection to the exchange. The steps Sky suggest is to run the service check innthe My Sky app over a mobile connection ignore the intial result which is from an earlier test instead click to check the broadband which should tell you if Sky are aware of a fault affecting your line. If they aren't call Sky but stay on the line tell the bit you need to report a broadband fault but dont accept offerscof texts etc and you should be routed to an agent.</P> Mon, 14 Oct 2024 15:34:53 GMT Chrisee 2024-10-14T15:34:53Z Orange internet light on router https://helpforum.sky.com/t5/Broadband/Orange-internet-light-on-router/m-p/4786681#M429604 <P>I have followed the guides online, reconnecting cables, switched router on and off&nbsp; but the Internet light is still orange and it says no devices connected. I need help as i work from home. Impossible to speak to a person and don't know what else to do</P> Mon, 14 Oct 2024 13:09:44 GMT https://helpforum.sky.com/t5/Broadband/Orange-internet-light-on-router/m-p/4786681#M429604 Lisa6773 2024-10-14T13:09:44Z Re: Orange internet light on router https://helpforum.sky.com/t5/Broadband/Orange-internet-light-on-router/m-p/4786814#M429651 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4216310">@Lisa6773</a>&nbsp;the led indicates that your hub has lost connection to the exchange. The steps Sky suggest is to run the service check innthe My Sky app over a mobile connection ignore the intial result which is from an earlier test instead click to check the broadband which should tell you if Sky are aware of a fault affecting your line. If they aren't call Sky but stay on the line tell the bit you need to report a broadband fault but dont accept offerscof texts etc and you should be routed to an agent.</P> Mon, 14 Oct 2024 15:34:53 GMT https://helpforum.sky.com/t5/Broadband/Orange-internet-light-on-router/m-p/4786814#M429651 Chrisee 2024-10-14T15:34:53Z