topic SKy House Moving - Checking Availability Page never finishes in Broadband

SKy House Moving - Checking Availability Page never finishes

Craig_ — Mon, 14 Oct 2024 08:15:56 GMT

I have Sky Broadband and I am moving house in a few days. TWHen I click 'Moving House', the website finds my new address when I select a new postcode, but the page never finishes loading, it continually says its 'Checking Availability'. How do I move forward with this? The chatbot doesn't understand the problem, and takes me in an infinite loop of guiding me back to the 'Moving House' page!

Re: SKy House Moving - Checking Availability Page never finishes

jamesn123 — Wed, 16 Oct 2024 15:16:15 GMT

Hi @Craig_

If the site doesnt work sometimes you need to call instead or we can escalate your post on the forum to chat with a Sky rep.

I would also note that Sky usually need a minimum of 2 weeks notice when your moving home so if you are moving in a few days its very likely you will be without service for a couple weeks at your new home.