https://helpforum.sky.com/t5/Broadband/Wi-fi-connection/m-p/4786168#M429495 <P>Have you rebooted your broadband hub, if you have then have you ran&nbsp;the line test here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P>After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Sun, 13 Oct 2024 20:59:19 GMT caesarome 2024-10-13T20:59:19Z https://helpforum.sky.com/t5/Broadband/Wi-fi-connection/m-p/4786015#M429457 Service checker Sat's broadband and wi fi fine, connection to TV still lost, router showing the 4 green lights Sun, 13 Oct 2024 17:29:42 GMT https://helpforum.sky.com/t5/Broadband/Wi-fi-connection/m-p/4786015#M429457 Andy196510 2024-10-13T17:29:42Z https://helpforum.sky.com/t5/Broadband/Wi-fi-connection/m-p/4786168#M429495 <P>Have you rebooted your broadband hub, if you have then have you ran&nbsp;the line test here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P>After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Sun, 13 Oct 2024 20:59:19 GMT https://helpforum.sky.com/t5/Broadband/Wi-fi-connection/m-p/4786168#M429495 caesarome 2024-10-13T20:59:19Z