topic Re: Booking an engineer in Broadband

Booking an engineer

Angie71 — Sun, 13 Oct 2024 19:05:04 GMT

I have accidently cut my Internet cable while gardening and need to book an engineer to replace it. I can't find a phone number or email. Virtual chat sent me here. Thanks for help

Re: Booking an engineer

Daniel0210 — Sun, 13 Oct 2024 19:09:58 GMT

@Angie71

Sky don't use email for general communication. You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated ROI number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

Re: Booking an engineer

Angie71 — Sun, 13 Oct 2024 19:14:51 GMT

Thank you so much, I'll try that.

Re: Booking an engineer

Angie71 — Sun, 13 Oct 2024 19:34:31 GMT

I found the phone number and booked an engineer for Tuesday

Thanks again for your help

Re: Booking an engineer

Williamandpete4 — Fri, 26 Sep 2025 21:32:42 GMT

ineedaengineer ihada new broadband box today friday26 ihavenophone iam in awheelchir thatsismy lifeline andallsomytv upstairsasstopworkingmynameiifranceselvins pleassead replyassoonaspossible