https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/4785696#M429349 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3371359">@Annoyed2021</a>&nbsp;</P> <P>&nbsp;</P> <P>Have you tried turning off the router for about an hour and plugging the router back in after this period to see whether it solves the issue. This is a known issue with losing TCP/IP connectivity but not the physical connectivity which Sky is hoping to solve in the near future.</P> Sun, 13 Oct 2024 10:34:27 GMT mae-3 2024-10-13T10:34:27Z https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/4785512#M429297 <P>Cannot access apps on sky, in settings ut says it has connection to the router but not connection to the internet. Mobile devices also cannot use WiFi.&nbsp;</P> Sun, 13 Oct 2024 07:10:02 GMT https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/4785512#M429297 Annoyed2021 2024-10-13T07:10:02Z https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/4785696#M429349 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3371359">@Annoyed2021</a>&nbsp;</P> <P>&nbsp;</P> <P>Have you tried turning off the router for about an hour and plugging the router back in after this period to see whether it solves the issue. This is a known issue with losing TCP/IP connectivity but not the physical connectivity which Sky is hoping to solve in the near future.</P> Sun, 13 Oct 2024 10:34:27 GMT https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/4785696#M429349 mae-3 2024-10-13T10:34:27Z