topic Re: Broadband down in Broadband

Broadband down

Shooty+McStab — Tue, 03 Sep 2024 17:51:05 GMT

For the third time in a week I have lost my broadband connection, all lights bar the power light on the router are off, then telephony comes on, broadband light flickers but the most annoyig thing is that the app states all is up and running and fine... I have reconnected every Ethernet cable and replaced with spares to no avail... why does the app say all is fine when it clearly is by and why so many outages! Really frustrating.

I have the 150mb ultrafast BB, don't do full fibre to my house yet!

Re: Broadband down

Highlinder — Tue, 03 Sep 2024 21:17:55 GMT

@Shooty+McStab Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

Re: Broadband down

Shooty+McStab — Sun, 13 Oct 2024 10:32:43 GMT

Ran all the standard checks, app still reports as up and running. Engineer came out last week, found nothing internally, said he would update the account to request an external engineer from. Openreach to check outside cables and connections... Three times I've been in touch since and nothing at all from SKY, appalling service.