topic Re: No Internet in Broadband

No Internet

Lish2 — Sun, 13 Oct 2024 08:17:54 GMT

I have no Internet connection and the light isn't on. But when i run a service checker everything says OK?

Re: No Internet

Ffjoman — Sun, 13 Oct 2024 08:20:47 GMT

Same in dymchurch

Re: No Internet

Shooty+McStab — Sun, 13 Oct 2024 08:43:11 GMT

Same in Bolton. Sky customer services are appalling, one reply said they tried to call me but they didn't, another reply said my line checks were fine.... absolute joke they are.

Re: No Internet

kathx1 — Sun, 13 Oct 2024 08:45:39 GMT

I am getting exactly the same

Re: No Internet

Lozzybozzy — Sun, 13 Oct 2024 09:38:02 GMT

Same in Lincolnshire test said everything fine but I have no Internet this morning

Re: No Internet

Lyn1959 — Sun, 13 Oct 2024 09:51:05 GMT

Lights all on sky hub but no internet here in Tyne & wear

Re: No Internet

Yasmin10 — Sun, 13 Oct 2024 10:00:55 GMT

Same I'm Folkestone

Re: No Internet

Daniel0210 — Sun, 13 Oct 2024 10:03:55 GMT

@Ffjoman @Yasmin10

There are other posts regarding issues in nearby Ashford and Hythe.

Re: No Internet

Ffc54 — Sun, 13 Oct 2024 10:10:21 GMT

It seems to be a DNS error. If you change to Google DNS 8.8.8.8 the internet will work.

Re: No Internet

Yasmin10 — Sun, 13 Oct 2024 10:11:59 GMT

I have sky glass which won't work won't work

Re: No Internet

Drew_woolford — Sun, 13 Oct 2024 10:16:58 GMT

Same and I'm in Folkestone!

Re: No Internet

Yasmin10 — Sun, 13 Oct 2024 10:21:37 GMT

I am currently on the phone to them now!

Re: No Internet

Yasmin10 — Sun, 13 Oct 2024 10:28:17 GMT

Sky have said they got to wait for open reach and he said to check on the app but app says all ok. So they seem confused

Re: No Internet

Drew_woolford — Sun, 13 Oct 2024 10:31:35 GMT

About two weeks ago we had an issue with the fibre cabinet outside. A DSLAM went down and a load of us in the same area lost connection completely. Openreach replaced it and it's been fine for a few weeks. However now having issues again. All seems a bit odd.

Re: No Internet

Yasmin10 — Sun, 13 Oct 2024 10:32:58 GMT

I've got engineer coming out Wednesday for myself but I've explained it all over but I've booked it incase. They are unaware of the issue so it might be worth giving sky a call to let them know that your broadband is down it could take a while for it to be up and running again

Re: No Internet

Hillstone — Sun, 13 Oct 2024 10:43:30 GMT

Same here in Morden, Surrey keeps dropping but Sky tests report everything working OK - so annoying - did this last Saturday too - with little ones trying to watch Inside Out 2 it's proving challenging to say the least!!!!

Re: No Internet

mae-3 — Sun, 13 Oct 2024 10:44:17 GMT

This issue where DNS or the TCP/IP layer fails but physical connectivity is well known issue that Sky is looking into for a permentent fix in the near future.

Re: No Internet

Hillstone — Sun, 13 Oct 2024 16:53:34 GMT

Just gone down yet again in middle of England game - hubbie not a happy fella 😕 this is getting ridiculous!!!!

Re: No Internet

Shooty+McStab — Sat, 19 Oct 2024 18:27:36 GMT

Our broadband is offline again, second time today - router has Green power and WiFi lights, the others are off. The app reports no problems - this is a daily occurrence, SKY are appalling - spoke to them a few times this week, an engineer was out 2 weeks ago and said he would update our records to say we need an external line to box check, SKY are saying this is wrong and I have to do the basic checks everytime I call them or they won't progress the investigation. Maybe time for a written complaint to ofcom- absolutely ridiculous.