topic Re: Wifi disconnects every few days over night in Broadband

Wifi disconnects every few days over night

JamesC80 — Thu, 18 Jul 2024 08:24:46 GMT

Something is happening overnight every few days. All connected devices (Mobile, Security Camera, Laptop) all have been disconnected in the morning.

When looking at the router its 'online' with no warning lights and appears to be functional, however if i try to reconnect my phone for example it will not connect until i have powered off the router and switched back on.

Its becomming a problem (Mainly the security camera) and not something i had any issues with when i was with my previous providor.

I did read of others who had Sky Q boxes having issues, but I dont have one, just the router and Sky Stream 'Puck'

Re: Wifi disconnects every few days over night

Chrisee — Thu, 18 Jul 2024 09:23:14 GMT

@JamesC80 loss of connectivity overnight is not unusual as that is when network operatirs like Openreach do their maintanance and upgrade work. However tge hub should reconnect on its own when the line comes back up though which is a little odd.

Re: Wifi disconnects every few days over night

JamesC80 — Thu, 18 Jul 2024 10:48:01 GMT

As you say, its not so much that it drops as understand maintaince may take plave (Rather over night that during day when im working from home) its very annoying that everything doesnt reconnect without a reboot though.... Maybe a call to Sky Tech support will shead some light.

Re: Wifi disconnects every few days over night

Anonymous — Sun, 13 Oct 2024 06:20:37 GMT

I ad a similar issue. Have you checked in settings whether your main box is set to Active rather than Eco? To check, go to settings, select setup, then select preferences then change Eco to Active. This problem usually happens in the early hours of the morning. Eco is designed to save you money by switching off the main Skybox.

Re: Wifi disconnects every few days over night

Daniel0210 — Sun, 13 Oct 2024 06:26:25 GMT

@Anonymous

That won't be the case with the issue the OP was having. Their first post states they don't have a Sky Q box.