https://helpforum.sky.com/t5/Broadband/No-WiFi/m-p/4784938#M429158 <P>No WiFi and phone crackling noise so can't here</P> Sat, 12 Oct 2024 09:37:04 GMT Mark359 2024-10-12T09:37:04Z https://helpforum.sky.com/t5/Broadband/No-WiFi/m-p/4784938#M429158 <P>No WiFi and phone crackling noise so can't here</P> Sat, 12 Oct 2024 09:37:04 GMT https://helpforum.sky.com/t5/Broadband/No-WiFi/m-p/4784938#M429158 Mark359 2024-10-12T09:37:04Z https://helpforum.sky.com/t5/Broadband/No-WiFi/m-p/4784944#M429162 <P>The WiFi is down in my property. I have 2 orange lights being displayed, these are the WiFi &amp; voice light. I have reset the router and these lights are still present. It should be noted, that I am a Sky Engineer, so I'm aware of all the checks that are required. This is definitely an issue with the service and not related to the router.&nbsp;</P> Sat, 12 Oct 2024 09:42:36 GMT https://helpforum.sky.com/t5/Broadband/No-WiFi/m-p/4784944#M429162 Intelminder 2024-10-12T09:42:36Z https://helpforum.sky.com/t5/Broadband/No-WiFi/m-p/4784948#M429163 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4214376">@Intelminder</a>&nbsp;As your a Sky engineer you should know that you need to contact customer service to report a fault and get Openreach to attend, the forum members cannot assist with that as we are just customers.</P><P>&nbsp;</P><P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4213780">@Mark359</a>&nbsp;A crackling phone line usually suggests a line fault, you would also need to call customer service to report the issue as it will probably require a visit from Openreach to investigate and fix.</P> Sat, 12 Oct 2024 09:48:02 GMT https://helpforum.sky.com/t5/Broadband/No-WiFi/m-p/4784948#M429163 daveNOS 2024-10-12T09:48:02Z