topic Re: VPN Issues in Broadband

VPN Issues

SteveMoz — Fri, 11 Oct 2024 17:47:44 GMT

I use Sonic Wall Global VPN for WFH. 2 days ago, i could not access my work ystem through the VPN. My IT dept has run full diagnostics on my laptop and work servers and found no issues. Through elimination, they have advised that the issue lays with Sky and the router. They have asked me to contact you to remove MAT-T from my line. Could you do this please. Also if you could tell me if there is an is using Sonic Wall and what you suggest.

Re: VPN Issues

TimmyBGood — Fri, 11 Oct 2024 18:00:42 GMT

@SteveMoz wrote:

They have asked me to contact you to remove MAT-T from my line.

It's MAP-T (Mapping of Address and Port with Translation)

Current advice is to use the My Sky app to switch on UPnP, which should change MAP-T from 8:1 to 1:1

Re: VPN Issues

SteveMoz — Fri, 11 Oct 2024 22:44:22 GMT

Thanks Timmy

UpnP is on.

Re: VPN Issues

Chrisee — Sat, 12 Oct 2024 07:14:54 GMT

@SteveMoz if you complete this form https://forms.office.com/e/kk1gCkWsRb?origin=lprLink and submit it the team managing the issue can help

Re: VPN Issues

Skull+Treaty — Sat, 12 Oct 2024 07:22:36 GMT

@Chrisee wrote:
@SteveMoz if you complete this form https://forms.office.com/e/kk1gCkWsRb?origin=lprLink and submit it the team managing the issue can help

@Chrisee I think SonicWall issues still need to be escalated to the CM’s

Re: VPN Issues

Chrisee — Sat, 12 Oct 2024 07:28:55 GMT

@Skull+Treaty you are right missed that.

Re: VPN Issues

Chrisee — Sat, 12 Oct 2024 07:30:03 GMT

@SteveMoz Ignore the form as I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: VPN Issues

Lisa-P1987 — Sat, 12 Oct 2024 08:22:58 GMT

Thanks for escalating this. We’ve sent SteveMoz an invite to chat.

Re: VPN Issues

skyec — Tue, 22 Oct 2024 14:22:40 GMT

I use SonicWall for work and am experiencing the same issues. Filled out form and waited patiently to no response. Have also followed steps to change MAP-T from 8:1 to 1:1. Please help me urgently - I need to be able to work.

Re: VPN Issues

Skull+Treaty — Tue, 22 Oct 2024 14:24:46 GMT

@skyec

I’ve escalated your post to the Community Messaging team who will invite you to a private chat shortly and help you with this.

This link shows how it works.

Keep an eye out for a colourful bubble to get the conversation started.

I would recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: VPN Issues

Lisa-P1987 — Tue, 22 Oct 2024 14:39:30 GMT

Thanks for escalating this. We’ve sent skyec an invite to chat.

Re: VPN Issues

skyec — Thu, 31 Oct 2024 17:06:12 GMT

I can't quite believe it but I'm STILL waiting for this issue to be fixed. Has the issue been fixed for you @SteveMoz ? I've been told that there's only myself and one other customer that their 'fix' has not worked for