topic Re: DNS Router issue in Broadband

DNS Router issue

Damo1221 — Fri, 11 Oct 2024 16:15:22 GMT

Hi

We had the power go off in our flat this afternoon and since its come back on my router hasnt worked correctly

The lights state its connected and on the internet. However the Voice light is constant Amber meaning my PCs internet isnt working.

Only way ive got it working is change the DNS on my PC to 8.8.8.8 which connects via Ethernet and its now connected. But trying to connect directly via WiFi it states internet is down.

Is there anyway to fix this?

Re: DNS Router issue

Damo1221 — Fri, 11 Oct 2024 16:22:14 GMT

Just to add too the DNS server for my route is currently showing 0.0.0.0

Re: DNS Router issue

Chrisee — Fri, 11 Oct 2024 16:30:22 GMT

@Damo1221 that changing the DNS means you can connect is consistent with an issue with the server node managing your connection this routes traffic for the voice line and to Sky's DNS. You can usually clear this by disconnecting for an hour which should switch the node you connect to.