topic Re: Internet not connecting. Broadband gone down 4 times in the last 2 days carried out checks as a. in Broadband

Internet not connecting

Happyred1 — Fri, 11 Oct 2024 08:35:06 GMT

Had an issue recently where broadband and WiFi were down but service checker says they're OK. Same thing happening again today. Anyone else without Internet Maidstone area?

Re: Internet not connecting

Davispj — Fri, 11 Oct 2024 08:48:03 GMT

Having issues with internet connection when checking on the app it comes back saying that everything is working fine but still no internet this has only started to happen after up grade and paying mor for a crappie service really not impressed A There seems to be a problem with your broadband.

For help, press

Re: Internet not connecting

Jay316 — Fri, 11 Oct 2024 08:48:20 GMT

I don't have Wi-Fi today in ME16

Re: Internet not connecting

IncaMummyGirl — Fri, 11 Oct 2024 08:59:37 GMT

My internet keeps cutting out but the checker says everything is fine....(Cumbria).

Re: Internet not connecting

Happyred1 — Fri, 11 Oct 2024 09:04:31 GMT

@Jay316 I'm in a similar area. Any idea how to get hold of sky to report the issue? I keep going in circles with the virtual assistant and the phone number I tried states no known issues in your area. It's so frustrating 😫

Re: Internet not connecting

Paul602 — Fri, 11 Oct 2024 09:07:13 GMT

Yep. 5th time since I installed sky. £64 a month for a pathetic service

Re: Internet not connecting

Daisie22 — Fri, 11 Oct 2024 09:22:28 GMT

I'm also Maidstone and nothing. Just won't connect. Says there is Internet but no connection and orange light on voice

Re: Internet not connecting

Jay316 — Fri, 11 Oct 2024 09:53:13 GMT

This is the second time this month that this has happened

Re: Internet not connecting

Dave4542 — Fri, 11 Oct 2024 10:05:02 GMT

Internet all down.....although testing states it is all ok

Ticehurst area east sussex

Re: Internet not connecting

Daisie22 — Fri, 11 Oct 2024 10:08:14 GMT

Absolute joke sky said there's nothing wrong clearly is!!!

Re: Internet not connecting

Happyred1 — Fri, 11 Oct 2024 10:08:59 GMT

@Daisie22 same as that! This is what happened earlier this month/ end of last. It was off for a day and half then.

Re: Internet not connecting

Happyred1 — Fri, 11 Oct 2024 10:10:15 GMT

Yep! Was out for a day and half last time 🤦‍♀️

Re: Internet not connecting

Hutchinsonp1 — Fri, 11 Oct 2024 10:11:02 GMT

Same for me in ME15. The helpline run some tests and claim there is nothing wrong. Connected without Internet. This happened a few weeks ago and it turned out BT had an outage they were unaware of.

Re: Internet not connecting

Daisie22 — Fri, 11 Oct 2024 10:15:31 GMT

Think I'll be moving because my contract ends 28th think I'll leave too many times now.

Re: Internet not connecting

Daisie22 — Fri, 11 Oct 2024 10:16:07 GMT

I'm also me15 and they're always put the bt people doing stuff. Wish they sort it out it's 2024!! Should be sorted now.

Re: Internet not connecting. Broadband gone down 4 times in the last 2 days carried out checks as a.

I+am+tryin — Fri, 11 Oct 2024 10:44:00 GMT

Internet gone down 4 times in the last 2 days. Carried out check as advised by Sky on My Sky App still no internet although it did work last night. Guess I will move to another provider if this isn't resolved quickly. Any recommendations?

David

Re: Internet not connecting

purt — Fri, 11 Oct 2024 17:15:06 GMT

Same hear in Heathfield