topic Re: Cancelling - Changed Provider in Broadband

Cancelling - Changed Provider

Jess13 — Wed, 25 Sep 2024 10:12:47 GMT

I can see that when I have switched my new provider will notify Sky to cancel and will then be sorted but I'm just worried this will be delayed and will be charged more!

I want to speak to someone to confirm cancellation and some form of email to acknowledge this?

can anyone help?

Re: Cancelling - Changed Provider

Chrisee — Wed, 25 Sep 2024 10:22:42 GMT

@Jess13 depends on who you are moving to if the new provider uses the Openreach network the cancellation is handled by the gaining provider and you should not cancel with Sky as that is quite likely to cause complications.

Very recently a new provider"one touch" switching system has been brought in which does the same for transfers between different networks providers. This is very new and isnt fully in place but check with your new provider whether they are using that and thst the cancellation has been requested.

If you talk to Sky ask them to check if your new provider has asked for the transfer. Both types of switch should generate a letter from Sky along the lines "we are sorry to lose you" so its worth checking your spam folder to see if you have had one.

Re: Cancelling - Changed Provider

GD1 — Wed, 25 Sep 2024 10:26:41 GMT

@Jess13 wrote:

Hi

I can see that when I have switched my new provider will notify Sky to cancel and will then be sorted but I'm just worried this will be delayed and will be charged more!

I want to speak to someone to confirm cancellation and some form of email to acknowledge this?

can anyone help?

If you switching then your new provider should tell Sky, if you call Sky follow thr advice of @Chrisee or they may misinterpret the instructuons and actually place a cancelletion request which could block the switch.

Re: Cancelling - Changed Provider

Robert19731 — Thu, 10 Oct 2024 16:41:38 GMT

My new provider has not told sky. I want to cancel my sky subscription

Re: Cancelling - Changed Provider

Daniel0210 — Thu, 10 Oct 2024 17:28:11 GMT

@Robert19731 wrote:

My new provider has not told sky. I want to cancel my sky subscription

@Robert19731

You can't do that via the forum. Give Sky a call and give the required notice of 14 days.

Return packaging for any equipment Sky expect back will be sent out to you near the end of the notice period. Remember to keep any proof of posting indefinitely.