topic Re: Trying to factory Reset Sky Router in Broadband

Trying to factory Reset Sky Router

The_Footie_Fan — Thu, 10 Oct 2024 13:31:24 GMT

An elderly family member has forgotten the login credentials to their Sky Router (SR203), which I need to access to make some changes to their configuration. I've tried to reset the router to default settings by using the button on the back of the router (hold until power light blinks and then release), but after the re-boot the default credentials (username - admin, password - sky) are not being accepted. Do I have the right default credentials and am I following the correct router password resent process?

Re: Trying to factory Reset Sky Router

TimmyBGood — Thu, 10 Oct 2024 13:42:50 GMT

@The_Footie_Fan wrote:

after the re-boot the default credentials (username - admin, password - sky) are not being accepted. Do I have the right default credentials

The default credentials for a Sky Broadband Hub are 'admin' as user name and the WiFi key from the label on the back as password.

'sky' is the password for the earlier Q Hub, and one reason that model is being replaced.

Re: Trying to factory Reset Sky Router

jamesn123 — Thu, 10 Oct 2024 13:56:52 GMT

@The_Footie_Fan
I would also note that for a factory reset the button needs to be held for a minimum of 30 seconds, not just until the first LED flash.

Re: Trying to factory Reset Sky Router

The_Footie_Fan — Fri, 11 Oct 2024 10:04:54 GMT

Thank you, I had also tried the WiFi password with the admin user name but this didn't work, probably due to the physical button not being depressed long enough. Will try again and report back.