topic Re: Broadband shield in Broadband

Broadband shield

Lynn1231 — Wed, 09 Oct 2024 19:28:24 GMT

When I try to access the broadband shield

it states that I do not have broadband. However I do and I am connected to it. When I use the chat bot and it asks me to choose which item the broadband doesn't have a number underneath it just says null.

Re: Broadband shield

jamesn123 — Thu, 10 Oct 2024 11:20:15 GMT

Hi @Lynn1231

Have you previously linked your Sky ID to your Broadband account number? You would need to do this before you can manage things like your Sky Shield.

Re: Broadband shield

Lynn1231 — Thu, 10 Oct 2024 18:50:12 GMT

How do I do that? It know if it is connected?

Re: Broadband shield

jamesn123 — Tue, 15 Oct 2024 15:36:31 GMT

@Lynn1231

https://www.sky.com/help/articles/sky-id-start-new-t1