topic Re: Internet not working in Broadband

Internet not working

Nat402 — Wed, 09 Oct 2024 15:24:48 GMT

My internet is not working, tried turning it on and off again, unplugged it all and re plugged it in. Three green lights and amber light on voice but not connecting to my phone, laptop and as a smart home everything is not responding.

Tested the connection and according to the test it's ok, but yet here I am with no internet having to hotspot to work from home?!

Re: Internet not working

ScottMcniven — Wed, 09 Oct 2024 15:30:14 GMT

I'm having the exact same issues. Just keeps saying all connections are fine but ring doorbell won't connect which is a pain along with all phone devices.

Re: Internet not working

Char0608 — Wed, 09 Oct 2024 15:37:45 GMT

Doesn't seem to be working for us either!

Re: Internet not working

TM15 — Wed, 09 Oct 2024 15:38:45 GMT

I am also having the same problem

Re: Internet not working

Alix5 — Wed, 09 Oct 2024 15:58:25 GMT

Mine is doing exactly the same, says everything is fine (accept voice) but cannot access any internet despite resetting and everything

Re: Internet not working

Dangerfield — Wed, 09 Oct 2024 16:02:13 GMT

Having the same issue, also dropped a few times yesterday.

Re: Internet not working

MadRush — Wed, 09 Oct 2024 16:16:11 GMT

Same problem here. My phone will connect to the Sky network but says 'No Internet' despite the test showing all fine. My kids have been complaiining about it for months. At first I just thought it was me being a tech-no-clue, because I'm also having trouble with the same phone connecting to the internet through O2 mobile data. For the amount Sky fleece me for, I expect better...

Re: Internet not working

aa62mel — Wed, 09 Oct 2024 16:28:15 GMT

issues here, in the North East England area. TV is buffering and internet connection dropping out.

Re: Internet not working

Osbrook — Wed, 09 Oct 2024 16:30:15 GMT

Firstly the tests that you can run on the web to check your connection are not real time and it will only report the status when it last did a check which can be hours or a day ago. So don't rely on that. There are a lot of broadband issues meaning even if it reconnects it may not be for long. Try turning the hub off then on (Not as op suggests). Leave off for a few minutes and then power it up. Depending on the fault this will force a reconnect at the remote end. However if it is a problem with the remote end then it may not be stable.

Why sky don't update that there are local issues is wrong. I'm in chesterfield if it helps. There is definitely a local issue.

Re: Internet not working

Dangerfield — Wed, 09 Oct 2024 17:04:56 GMT

im also from chesterfield, reconnected now but was down for around 30 mins today and 20 mins yesterday

Re: Internet not working

tywebb — Wed, 09 Oct 2024 20:38:39 GMT

I have exactly the same issue (I'm near Gravesend in Kent) Broadband lost connection at 3.54am this morning according to an alert that appeared on my phone and it's not come back since.

All Amazon Alexa's are still responding, called SKY 150 after rebooting everything myself, they got me to reset the router, said they did some tests and then said I need an engineer appointment, the earliest of which is next Tuesday ! It seems that my paying for Sky Broadband Boost for the last four years actually makes no difference to the speed of call-out so guess I can safely cancel that once this is resolved.

Re: Internet not working

Giggsy1977 — Wed, 09 Oct 2024 21:03:21 GMT

There are a number of people who have all the lights on their router green, except the voice light which is orange. It's to do with equipment at Sky's end with addresses. The disconnections occasionally wouldn't be so bad if it reconnected again so all devices are online.

I have heard a new firmware update can help with the issue, but as I have left Sky I don't know if it's been sent out yet. If it hasn't I won't be coming back any time soon! 🙂