topic Re: Moving home - unable to take online request in Broadband

Moving home - unable to take online request

Abhijit1 — Wed, 09 Oct 2024 12:53:54 GMT

When I try to book my move home, there is message pop up after filling all the data that there is technical issue, they are unable to take any requests now, try later.

I have done this multiple times but no luck. Any suggestion ?

Thanks

Re: Moving home - unable to take online request

Daniel0210 — Wed, 09 Oct 2024 12:56:06 GMT

@Abhijit1

Give Sky a call if it continues. Just dial 150 from your Sky Talk landline.

Re: Moving home - unable to take online request

Abhijit1 — Wed, 09 Oct 2024 13:11:59 GMT

Thanks but unfortunately I do not have phone to call them

Re: Moving home - unable to take online request

Daniel0210 — Wed, 09 Oct 2024 13:13:24 GMT

@Abhijit1

If you've chosen not to have an active landline you can still call Sky free by dialling 150 from a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated ROI number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.