topic Re: Low speed all of a sudden in Broadband

Low speed all of a sudden

Roy+S — Sun, 06 Oct 2024 06:57:04 GMT

On the 18th sept whilst on holiday our download speed went from 68mbs to between 32-38. When we returned I called sky and the day after an engineer came out.
he said there's 71 going into the router but the low speeds coming out. He swapped the router and it's still 32-38mbs which is well below minimum promised figures.

Are sky throttling my connection? Or can anyone offer advice please

Re: Low speed all of a sudden

Chrisee — Sun, 06 Oct 2024 07:23:04 GMT

@Roy+S Sky do not throttle connections it is likely the fault was not cleared properly. The full connection test in the My Sky app should offer to book an engineer if it doesnt call Sky but mention the history. You are not alone as the recent bad weather has caused loads of similar issues as copper wires carrying, high frequency signals dont mix well with loads of water.

If you post your hub's connection stats forum membersxshould becable to tell you more if you want see Find your Sky Broadband router statistics

Re: Low speed all of a sudden

Roy+S — Tue, 08 Oct 2024 19:06:44 GMT

is this ok? WiFi and Ethernet connected PC 38kps max

Re: Low speed all of a sudden

jamesn123 — Wed, 09 Oct 2024 09:18:08 GMT

@Roy+S

Your stats are showing 73mbps so not sure whats going on. Can you please post a screenshot of the speedtest?

Re: Low speed all of a sudden

Roy+S — Wed, 09 Oct 2024 09:55:57 GMT

Thank you, I'll post tonight from home.

all the WiFi items and the Tv show 30's with max 38.

its the same as old router swapped the other day

Before 18 th sept these were all 70's.

Engineer said to allow 2 weeks for router to settle in, but I don't think it will change

regards

Roy

Re: Low speed all of a sudden

jamesn123 — Wed, 09 Oct 2024 10:16:55 GMT

@Roy+S

You need to be testing via ethernet, not WiFi to ascertain whether the issue lays with the line or WiFi

Re: Low speed all of a sudden

Roy+S — Wed, 09 Oct 2024 12:05:53 GMT

yes I checked the tv as on Ethernet and only getting max 38

thank you

Re: Low speed all of a sudden

jamesn123 — Wed, 09 Oct 2024 12:41:01 GMT

@Roy+S

Only issue is TVs often dont have the best of ethernet chipsets so it may be giving a dodgy reading. Is there any PC you can do it on?

Re: Low speed all of a sudden

Roy+S — Wed, 09 Oct 2024 13:09:31 GMT

yes ill test the Pc again later ( both this and TV were 70's) before

Re: Low speed all of a sudden

Roy+S — Wed, 09 Oct 2024 17:35:30 GMT

Re: Low speed all of a sudden

jamesn123 — Thu, 10 Oct 2024 09:02:26 GMT

@Roy+S

Does still seem like you have a limited downstream throughput considering your upload is right. I think Sky need to send Openreach to look at it. I have escalated your post to chat with Sky, look out for a message on the forum

Re: Low speed all of a sudden

Lisa-P1987 — Thu, 10 Oct 2024 09:21:05 GMT

Thanks for escalating this. We’ve sent Roy+S an invite to chat.

Re: Low speed all of a sudden

Roy+S — Thu, 10 Oct 2024 17:30:03 GMT

Hi Lisa

Sorry been out all day with limited access to phone. Do I need to be home when we chat?

regards

Roy

Re: Low speed all of a sudden

Roy+S — Sun, 13 Oct 2024 16:34:46 GMT

Spoke to Sky on Friday they said again Openresh would contact me me within 72 hours.

Nothing as yet. Had to buy a new PC and downloading all my old programs at 4mbps has been not only painful, but discovered can't steam TV at the same time as buffers constantly.

feeling very frustrated now so maybe it is time to go with Vodafone as they keep asking us

Re: Low speed all of a sudden

Roy+S — Sun, 13 Oct 2024 19:01:35 GMT