topic Poor wifi connection when using both sky router and google mesh network in Broadband

Poor wifi connection when using both sky router and google mesh network

Cobs69 — Wed, 09 Oct 2024 12:25:07 GMT

Poor wifi connection. Solutions to improve whole house connectivity requested

Re: Poor wifi connection when using both sky router and google mesh network

Cobs69 — Wed, 09 Oct 2024 12:37:31 GMT

No response received. Will look out for email but this service level falls short of that advertised prior to switching

Re: Poor wifi connection when using both sky router and google mesh network

jamesn123 — Wed, 09 Oct 2024 12:55:17 GMT

@Cobs69

You are not speaking directly to Sky on the forum, its mostly customer to customer based.

If you have a poor WiFi connection you can try and follow some simple steps here;

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

If these steps dont help you could look at getting boosters from Sky but this would require you to have the Broadband Boost or WiFi Max addons.

I would also add that if you have also tried a google mesh solution and that is poor as well then it could be an issue with either your line or just the WiFi environment around you. Sky are not obligated to fix WiFi problems with your home, only line issues.