topic Re: intermittent internet in Broadband

intermittent internet

tdumican — Mon, 07 Oct 2024 12:15:56 GMT

I am literally going out of my mind. Since May I have been having wifi/broadband problems.

My internet was down to 16mb/s. and was intermittent on a daily basis. After seven visits by Openreach and Sky i have had Full fibre braodband fitted. The speed is now up to 152mb/s but the internet is still on and off persistently . I was advised to have a new router which was fitted four days ago and seemed ok for four days until tody when the internet is dropping again just the same as before. I checked this morning and it wnet off four times in a minute. I now dont know what to do other than spend yet another hour on the phone to Sky

Re: intermittent internet

Highlinder — Mon, 07 Oct 2024 13:29:08 GMT

@tdumican Is the new router black or white?

Re: intermittent internet

apfmundi — Mon, 07 Oct 2024 14:29:03 GMT

I have similar issues since the beginning of the service 2 months ago. Could this be an issue of the region??

Re: intermittent internet

tdumican — Mon, 07 Oct 2024 15:20:41 GMT

@@Highlander It's black , the sky Q upright one

Re: intermittent internet

tdumican — Mon, 07 Oct 2024 15:22:36 GMT

@apfmundi Maybe I live in Wigan ?

Re: intermittent internet

Highlinder — Mon, 07 Oct 2024 19:05:57 GMT

@tdumican The Sky Q router lays horizontal and the Sky Broadband Hub is vertical, but if it is black then follow the directions below.

Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474

Re: intermittent internet

tdumican — Tue, 08 Oct 2024 12:43:45 GMT

@highlander Is this of use

Router Statistics

System Up Time: 04:48:43

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN WANoE 94180 96213 0 22518 9408 04:46:46 LAN Up 64388 0 0 5160 0 04:48:43 WLAN (2.4 GHz) Up 77619 31540 0 :46:52 WLAN (5 GHz) Up 281316 119718 0 509958 42226 04:46:52

Broadband Link Downstream Upstream Connection Speed 0 kbps 0 kbps

Re: intermittent internet

apfmundi — Tue, 08 Oct 2024 12:59:59 GMT

South London..

Re: intermittent internet

tdumican — Tue, 08 Oct 2024 13:15:19 GMT

Router Statistics

System Up Time: 04:48:43

Broadband Link Downstream Upstream Connection Speed 0 kbps 0 kbps