topic Re: New Sky broadband box not connecting in Broadband

New Sky broadband box not connecting

DPM75 — Thu, 19 Sep 2024 08:29:27 GMT

I've tried to install my new Sky broadband box but after initially connecting it disconnected and hasn't come back on since. I've plugged my old Sky broadband box in and all connected ok? Is it ok to continue to use the old box and how do I order a new box?

Re: New Sky broadband box not connecting

Tom-W19 — Fri, 20 Sep 2024 07:57:06 GMT

Hi @DPM75

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: New Sky broadband box not connecting

DPM75 — Fri, 04 Oct 2024 19:10:25 GMT

I've not heard from anyone?

Re: New Sky broadband box not connecting

Jockyparks — Fri, 04 Oct 2024 21:23:00 GMT

Same issue here. New white Broadband Max box goes through set up for 20 minutes the 'fails to connect' Failed 3 times.
I've tried to set up my original box, but now it won't work either........ need help SKY

Re: New Sky broadband box not connecting

DPM75 — Wed, 09 Oct 2024 06:16:56 GMT

Could someone from Sky get in touch with me please!!

Re: New Sky broadband box not connecting

Chrisee — Wed, 09 Oct 2024 06:22:37 GMT

@DPM75 Sky cannot match posts to accounts however I am escalating your post to the team as happened before BUT you need to click on the chat icon they will place on the forum page to start a private chat session. It looks like you didn't do that last time. If you dont use the icon it disappears after 48 hours.

Re: New Sky broadband box not connecting

Mr+Flibbles+86 — Wed, 09 Oct 2024 07:59:29 GMT

Thanks for escalating this. We’ve sent an invite to chat.