topic Re: No Internet, WiFi not working in Broadband

No Internet, WiFi not working

Smithbarn — Tue, 08 Oct 2024 20:35:57 GMT

Last week we lost Internet and WiFi wasn't working. Tried all of the recommended steps with no luck, contacted Sky who said there was no issue their end and booked an engineer for the following week. The next day, service check showed that there was actually a Sky issue, which was eventually resolved.

Now having the same problem, Internet has gone and can't connect to WiFi. Service check says there are no issues in the area but I've tried all the usual steps (resetting, checking all connections, not using any third party equipment, etc.) so assuming this is another issue on Sky's end? Looks like other people are reporting the same thing.

Re: No Internet, WiFi not working

Ammo88 — Tue, 08 Oct 2024 20:57:52 GMT

Having exactly the same issue now.

Re: No Internet, WiFi not working

FormerMaster — Tue, 08 Oct 2024 21:35:39 GMT

I have the same problem too since this evening

Re: No Internet, WiFi not working

Ryan3184 — Tue, 08 Oct 2024 23:13:56 GMT

Me too! Full fibre been dropping on & off all day. Never had an issue like this before. No work being carried out in my area, all very strange. Tried all the usual stuff. It's literally been fine for 2.5 years and now this.

Re: No Internet, WiFi not working

Laura+graca — Tue, 08 Oct 2024 23:31:24 GMT

We've been having the same problem since last week but it seems worse in the evenings?? WiFi consistently drops off. There better be some compensation in our monthly bill.

Re: No Internet, WiFi not working

Ryan3184 — Tue, 08 Oct 2024 23:55:13 GMT

A whole week? I've got the Open Reach engineer coming tomorrow! 1 day was enough for me 😆 did you phone Sky about your issues?

Re: No Internet, WiFi not working

Guyvernoid — Wed, 09 Oct 2024 00:12:52 GMT

Currently having the same issue since Saturday evening and it's been gradually getting worse.

WiFi keeps dropping out at random times.