No internet connection

jnwick — Tue, 08 Oct 2024 06:33:43 GMT

I currently have no internet connection at home. I have run sky service status checker and it says that there are no issues with equipment or connection.
My devices are showing a Wi-Fi connection on the symbol but says no internet connection and no device is getting any data through Wi-Fi. I've tried rebooting the router twice and checked the physical connections. Can you look into what is happening please as I rely on there being internet at home for work.

Re: No internet connection

Chrisee — Tue, 08 Oct 2024 06:47:23 GMT

@jnwick click to run the full broadband test as the result you saw will be from an earlier routine test as that should tell you if Sky are aware of a fault in your area otherwise call Sky and report the issue.

The connection Sky sell you is a domestic line which you choose to use for work which is fine but doesnt give you any priority. Openreach who own and operate the network Sky uses have an SLA to fix faults on domestic within 2 working days after they are reported which means in your case by the end of Thursday which they achieve in 85% of cases. Not trying to frighten you but so you can plan for the worst shile hoping for the best. If the SLA is not met you get compensation Customer Auto-Compensation | Sky Help | Sky.com

topic No internet connection in Broadband

No internet connection

Re: No internet connection