https://helpforum.sky.com/t5/Broadband/Very-low-download-speed/m-p/4780693#M427934 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4209990">@Gill94</a>&nbsp; The 45 Mbps was at the old property, this speed does not follow you. Moving into the new property it looks like you have been put on a 40/10 profile by Openreach. If you have a black router can you follow the directions below.</P><P>&nbsp;</P><P>Could you please post your router stats following the link below.<BR /><A href="https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474" target="_blank">https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474</A></P> Mon, 07 Oct 2024 19:14:57 GMT Highlinder 2024-10-07T19:14:57Z https://helpforum.sky.com/t5/Broadband/Very-low-download-speed/m-p/4780649#M427923 <P><SPAN>I moved house three days ago and had Sky broadband installed the same day. I have had super fast broadband for 3 years and my download speed had always been around 45mbps. I checked yesterday on my PC, which I connect to the internet with an Ethernet cable, and my speed in the new house was 35mbps - lower than I expect but not completely awful. However, I've checked today and I'm down to 5mbps.</SPAN><BR /><BR /><SPAN>I have tried restarting the box and tried different Ethernet cables but neither have helped. Any ideas?</SPAN></P> Mon, 07 Oct 2024 18:42:38 GMT https://helpforum.sky.com/t5/Broadband/Very-low-download-speed/m-p/4780649#M427923 Gill94 2024-10-07T18:42:38Z https://helpforum.sky.com/t5/Broadband/Very-low-download-speed/m-p/4780693#M427934 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4209990">@Gill94</a>&nbsp; The 45 Mbps was at the old property, this speed does not follow you. Moving into the new property it looks like you have been put on a 40/10 profile by Openreach. If you have a black router can you follow the directions below.</P><P>&nbsp;</P><P>Could you please post your router stats following the link below.<BR /><A href="https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474" target="_blank">https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474</A></P> Mon, 07 Oct 2024 19:14:57 GMT https://helpforum.sky.com/t5/Broadband/Very-low-download-speed/m-p/4780693#M427934 Highlinder 2024-10-07T19:14:57Z