https://helpforum.sky.com/t5/Broadband/Unable-to-connect-after-activation/m-p/4780563#M427916 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4209828">@Sean683</a>&nbsp;as a start factory reset the hub which if it is white is done by holding in the WPS button until the led flashes green which takes 30 seconds. If you have a black hub press and hold in the rest pin for 20 seconds until the power LED flashes.</P> <P><BR />Thst alone may mean your devices will connect as therecwas an issue around your activation date wherecfirmware meant the hubs were not trznsmitting the SSID. However I know it sounds stupid but check you are reading the pass code correctly as the figure 1 can be confused with a letter I or a 0 with an O.</P> <P>&nbsp;</P> Mon, 07 Oct 2024 17:28:18 GMT Chrisee 2024-10-07T17:28:18Z https://helpforum.sky.com/t5/Broadband/Unable-to-connect-after-activation/m-p/4780521#M427910 <P>I received a text to say the line had been activated on 27/9. Tried to connect to hub via wifi with given password and ssid.&nbsp;<BR />get invalid password message despite being meticulous and trying multiple times with show password.&nbsp;<BR /><BR /></P><P>phoned "customer services" - told there was an issue which meant they could not diagnose the issue, and they would call back. They didn't. I called again , to chase and was told they were still investigating the issue and would give me an update on 13/10.!!!!</P><P>what a joke.&nbsp;<BR />anybody had similar issue and appalling customer service with not resolution time given, just a response sLA of a week.&nbsp;<BR />think I need to cancel and find a decent supplier.&nbsp;</P> Mon, 07 Oct 2024 16:16:10 GMT https://helpforum.sky.com/t5/Broadband/Unable-to-connect-after-activation/m-p/4780521#M427910 Sean683 2024-10-07T16:16:10Z https://helpforum.sky.com/t5/Broadband/Unable-to-connect-after-activation/m-p/4780563#M427916 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4209828">@Sean683</a>&nbsp;as a start factory reset the hub which if it is white is done by holding in the WPS button until the led flashes green which takes 30 seconds. If you have a black hub press and hold in the rest pin for 20 seconds until the power LED flashes.</P> <P><BR />Thst alone may mean your devices will connect as therecwas an issue around your activation date wherecfirmware meant the hubs were not trznsmitting the SSID. However I know it sounds stupid but check you are reading the pass code correctly as the figure 1 can be confused with a letter I or a 0 with an O.</P> <P>&nbsp;</P> Mon, 07 Oct 2024 17:28:18 GMT https://helpforum.sky.com/t5/Broadband/Unable-to-connect-after-activation/m-p/4780563#M427916 Chrisee 2024-10-07T17:28:18Z