topic Re: Relocating my incoming broadband box in Broadband

Relocating my incoming broadband box

Tara1000 — Mon, 07 Oct 2024 14:35:34 GMT

Hi, we need to move our sky optimal cable box to another wall but the green plug is too big to go back through the existing hole. I can see a little nut inside the plug - is it simply a case of undoing it then popping it back when the new hole has been made? Sorry if this is a silly question I just don't want to start it and then have no Internet as I work from home

Re: Relocating my incoming broadband box

TimmyBGood — Mon, 07 Oct 2024 16:48:15 GMT

@Tara1000 wrote:

I can see a little nut inside the plug - is it simply a case of undoing it then popping it back when the new hole has been made?

No, that's a factory terminated optical connection and is extremely unlikely to survive disassembly.

Re: Relocating my incoming broadband box

Chrisee — Mon, 07 Oct 2024 15:29:41 GMT

@Tara1000 the fibre connection is very delicate and easily damaged. Moving the ONT is a job for a trained engineer with the right kit so call Sky to get a price.

Re: Relocating my incoming broadband box

Tara1000 — Mon, 07 Oct 2024 15:31:21 GMT

Ah, thank you so much for confirming