https://helpforum.sky.com/t5/Broadband/Internet-drop-out/m-p/4780393#M427879 My WiFi is connected but apparently I have no Internet, I have ran the checks on the app and all apparently is ok!.. this keeps happening and thinking of changing provider. Mon, 07 Oct 2024 13:56:13 GMT Kkirk 2024-10-07T13:56:13Z https://helpforum.sky.com/t5/Broadband/Internet-drop-out/m-p/4780393#M427879 My WiFi is connected but apparently I have no Internet, I have ran the checks on the app and all apparently is ok!.. this keeps happening and thinking of changing provider. Mon, 07 Oct 2024 13:56:13 GMT https://helpforum.sky.com/t5/Broadband/Internet-drop-out/m-p/4780393#M427879 Kkirk 2024-10-07T13:56:13Z https://helpforum.sky.com/t5/Broadband/Internet-drop-out/m-p/4780684#M427930 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4209651">@Kkirk</a>&nbsp; Can you follow the latter part of the directions below. Tha is if the service checker shows everything is okay.</P><P>&nbsp;</P><P>Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.<BR /><BR /><BR />After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.</P> Mon, 07 Oct 2024 19:07:24 GMT https://helpforum.sky.com/t5/Broadband/Internet-drop-out/m-p/4780684#M427930 Highlinder 2024-10-07T19:07:24Z