topic Re: WiFi connection error, when checking the service it says everything is fine but it's not in Broadband

WiFi connection error, when checking the service it says everything is fine but it's not

Amy156 — Mon, 07 Oct 2024 09:04:08 GMT

My WiFi isn't connecting to phones and computers properly. Keeps saying 'connection error' but when I have ran the checks it says everything is fine. There's 3 lights on the router and I have tried to reset it but its the same thing and it's been like this for 3 days now. How can this be fixed because I'm paying for a service that isn't working

Re: WiFi connection error, when checking the service it says everything is fine but it's not

Highlinder — Mon, 07 Oct 2024 09:05:46 GMT

@Amy156 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474

Re: WiFi connection error, when checking the service it says everything is fine but it's not

Amy156 — Mon, 07 Oct 2024 09:25:23 GMT

Router Statistics

System Up Time: 00:48:51

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 633883 1610216 0 63504 2469949 00:45:19 LAN Up 277502 167320 1 954972 58362 00:48:51 WLAN (2.4 GHz) Up 826752 126256 0 2495058 57156 00:47:02 WLAN (5 GHz) Up 19345 5591 0 5069 0 00:47:01

Broadband Link Downstream Upstream Connection Speed 159771 kbps 30000 kbps Line Attenuation D1(37.7 dB) , D2(0.0 dB) , D3(0.0 dB) U0(0.0 dB) , U1(0.0 dB) , U2(0.0 dB) Noise Margin 13.8 dB 7.8 dB

Re: WiFi connection error, when checking the service it says everything is fine but it's not

Highlinder — Mon, 07 Oct 2024 10:41:26 GMT

@Amy156Did you re-start the router 48 minutes ago yourself? Are all of these devices you are having problems with connected via Wi-Fi?

Re: WiFi connection error, when checking the service it says everything is fine but it's not

Amy156 — Mon, 07 Oct 2024 10:42:31 GMT

That's correct, we restarted the router and all the devices connected to it belong to ourselves

Re: WiFi connection error, when checking the service it says everything is fine but it's not

Amy156 — Mon, 07 Oct 2024 10:43:21 GMT

And yes there's issues with the phone, tablet and PC connected

Re: WiFi connection error, when checking the service it says everything is fine but it's not

Highlinder — Mon, 07 Oct 2024 10:45:23 GMT

@Amy156 How is the PC connected? Do you have full coverage of Wi-Fi throughout the property?

Re: WiFi connection error, when checking the service it says everything is fine but it's not

Amy156 — Mon, 07 Oct 2024 11:51:16 GMT

The PC is connected via an ethernet cable which has always been the case and we did receive it throughout the whole house apart from the last 3 days