topic Re: intermittent slow wifi in Broadband

intermittent slow wifi

RJH3 — Sun, 06 Oct 2024 08:41:39 GMT

For the past 2 weeks my wifi has been inetrmittently slow. When I do a normal speed check on the connection from my hub it is always around the 50Meg mark but when I do the same check on my phone and laptop which are connected via wifi, it is down as low as 1Meg. 30 mins later it is all good and the wifi is back up to 45meg. I have unplugged the router countless times but it doesnt make any difference. Very frustrating.

Re: intermittent slow wifi

Tom-W19 — Mon, 07 Oct 2024 07:12:53 GMT

Hi @RJH3

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: intermittent slow wifi

Tom-W19 — Wed, 09 Oct 2024 07:45:44 GMT

Hi @RJH3

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: intermittent slow wifi

RJH3 — Sat, 12 Oct 2024 09:06:34 GMT

Sorry I was out of the country and was unable to reply to.your posting. Yes I still have the problem, it's been 4 weeks now. Yesterday evening my wifi speed was 0.3M, this morning 1st thing it was 51meg and as I write this post, it's gone back to 0.8M. Irrespective of what is happening with wifi, my main desktop which is a direct connection via my router is maintained at about 50M.