topic Re: Broadband down in Broadband

Broadband down

KeeleyC — Mon, 07 Oct 2024 03:33:48 GMT

I have three green lights but it won't connect to anything. Switched off and reset, run tests and all seems fine. Is there an issue with anyone else?

Re: Broadband down

1egohead — Mon, 07 Oct 2024 03:38:57 GMT

Hello!

Try to check https://www.sky.com/help/servicestatus to see if there are any issues within your area 🙂

Re: Broadband down

lisa+russell — Mon, 07 Oct 2024 03:41:34 GMT

I have been having to reboot my router every week since upgrading my broadband to full fibre. Ive been a sky customer for 22yrs had a new router installed about 4 months back everything was fine. Changed to full fibre 1 month ago & its awful. Shouldn't have to reboot each morning twice last week.

Re: Broadband down

KeeleyC — Mon, 07 Oct 2024 03:44:10 GMT

Checked service status says no issues however it normally says that even when there is issues

Re: Broadband down

1egohead — Mon, 07 Oct 2024 03:50:56 GMT

Sadly youre correct in saying that However if the issue has only started during the early AM's, they probably havent had time to update the webste yet.

Is the connection between the router and the box on the wall intact?

Re: Broadband down

1egohead — Mon, 07 Oct 2024 03:52:10 GMT

What aspect of your broadband isnt working? Is your connection working fine over ethernet?

Re: Broadband down

KeeleyC — Mon, 07 Oct 2024 04:03:24 GMT

Everything is connected how it should be. Really frustrating as I work from home

Re: Broadband down

Chrisee — Mon, 07 Oct 2024 06:13:17 GMT

@KeeleyC Sky and Openreach like all network operators have to maintain equipment which can result in connections being down from around midnight to 5am. This is unavoidable but can be incovenient.

Re: Broadband down

KeeleyC — Mon, 07 Oct 2024 07:01:57 GMT

But it's 8am and it's still not working?

Re: Broadband down

lisa+russell — Wed, 16 Oct 2024 02:31:35 GMT

@KeeleyC wrote:
I have three green lights but it won't connect to anything. Switched off and reset, run tests and all seems fine. Is there an issue with anyone else?

Sky ended up sending an engineer out to check my equipment. I was told there is a known issue with full fibre. They will be rolling out fixes/updates oct/nov. In the mean time he put me an ethernet cable from my sky q box to the router. Apparently this should stop the Internet dropping like it has. Nope 1 week later & im still having to reset my router. I was told to unplug router & ethernet cable for 10 minutes. This will send a signal to sky showing your having problems. If not sky have no clue theres a problem. Oct/nov roll out for fix we shall wait & see.