topic No internet connection in Broadband

No internet connection

AlexAndrew — Sun, 06 Oct 2024 19:34:46 GMT

Hi Sky, I've had no internet connection all day today. I have a Sky Q Hub router box, all lights are green. I've reset several times and tested connection which says it's OK. All my devices say 'no internet connection' on web browser, and I'm unable to use apps on mobile devices too.

Re: No internet connection

Mr+Flibbles+86 — Mon, 07 Oct 2024 07:39:04 GMT

Hi there @AlexAndrew , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No internet connection

AlexAndrew — Mon, 07 Oct 2024 19:35:17 GMT

Thank you @Mr+Flibbles+86 - all actually seems to be OK since this morning and working perfectly well now. Thanks for the help ☺️