topic Nw in Broadband

Nw

iana69 — Sun, 06 Oct 2024 17:57:54 GMT

I'm a new Sky customer (recently moved house). We have some smart bulbs that I'd like to connect to our hub. I've followed some of the online posts about changing to 2.4GHZ but still can't manage to get them connected (completely IT illiterate). Tried ringing Sky - not able to speak to anyone to try to resolve. Why do they make assumptions that people can troubleshoot and sort IT problems themselves?

Re: Nw

cookiemonsteruk — Sun, 06 Oct 2024 18:06:17 GMT

@iana69

What colour sky hub do you have?

Re: Nw

iana69 — Wed, 09 Oct 2024 17:02:31 GMT

The hub is black

thr model number is SR203

Re: Nw

cookiemonsteruk — Wed, 09 Oct 2024 17:10:56 GMT

@iana69

Follow the steps below . If your are using a mobile app to set up the smart bulbs the mobile will now sef 2 seperate network names choose the network name for 2.4 and the bulbs will follow

https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610