topic Re: No internet, in Broadband

No internet

BigPapaG — Fri, 04 Oct 2024 13:58:25 GMT

We need an engineer to sort out bad internet out. We received a new hub box but it's still doing the same thing. We still don't have internet.

Re: No internet

Highlinder — Fri, 04 Oct 2024 13:59:57 GMT

@BigPapaG Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

Re: No internet

BigPapaG — Fri, 04 Oct 2024 14:10:08 GMT

It's not the wifi. It's the internet itself. Voice and internet just flash amber. Power and wifi are green. It's been days now.

Re: No internet

Highlinder — Fri, 04 Oct 2024 14:38:39 GMT

@BigPapaG If you click on the broadband button below Wi-Fi it can do a further test for you.

Re: No internet

BigPapaG — Fri, 04 Oct 2024 14:52:13 GMT

I've done all the tests and called sky and they said the that wifi is all good. But it's the internet dropping in and out.

Re: No internet

Highlinder — Fri, 04 Oct 2024 15:01:51 GMT

@BigPapaG So what did they say about getting your internet fixed, as your Wi-Fi does not work without the use of your internet being able to function.

Re: No internet,

Michael4788 — Fri, 04 Oct 2024 15:05:16 GMT

I've had the same issue for the past 3 hours - I have connection for about 3 seconds and then drops out ! I have one very angry employer! Are we able to bill sky for loss of earnings ?

Re: No internet

BigPapaG — Fri, 04 Oct 2024 15:23:44 GMT

All they did was a standard test there side and said it was fine. I have told them it's not the Wi-Fi it's the internet and they just sent a box which has the same problem

Re: No internet

alfavin — Fri, 04 Oct 2024 16:35:37 GMT

I now have the same issue, service checked via the webpage all checked clear, all devices connected to Hib mobilez laptop and SkyQ but NO Internet, error medsyon th Sky Q boxes as well if yiu go to th catch-up screen.

Hub has been reset, no change. I am located in North Kent, South East.