topic Re: Full Fibre WiFi Issues in Broadband

Full Fibre WiFi Issues

MarkJ2 — Fri, 04 Oct 2024 10:19:05 GMT

My voice light keeps turning orange on my sky hub & I have no WiFi. All lights green on ONT. Issue resolved by doing a hard reset but it's 3-4 times a week & so annoying, especially when I work hybrid! Issue only started when I upgraded to full fibre?

Re: Full Fibre WiFi Issues

Highlinder — Fri, 04 Oct 2024 11:10:58 GMT

@MarkJ2 Do any of the other lights on the router change colour other than the voice light?

Re: Full Fibre WiFi Issues

MarkJ2 — Fri, 04 Oct 2024 12:00:55 GMT

No, the other three remain green

Re: Full Fibre WiFi Issues

Highlinder — Fri, 04 Oct 2024 12:03:12 GMT

@MarkJ2 Can you check the uptime on the WAN for me and tell me if it is less than the system uptime of the router using the directions below.

Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474