topic Broadband in Broadband https://helpforum.sky.com/t5/Broadband/Broadband/m-p/4778006#M427208 My broadband is very very very slow and it keeps dropping out we can't use it the automated service said you've got a problem with the setup, but everything is saying it is fine when we run a test but it is not can you help please Fri, 04 Oct 2024 10:27:17 GMT John362 2024-10-04T10:27:17Z Broadband https://helpforum.sky.com/t5/Broadband/Broadband/m-p/4778006#M427208 My broadband is very very very slow and it keeps dropping out we can't use it the automated service said you've got a problem with the setup, but everything is saying it is fine when we run a test but it is not can you help please Fri, 04 Oct 2024 10:27:17 GMT https://helpforum.sky.com/t5/Broadband/Broadband/m-p/4778006#M427208 John362 2024-10-04T10:27:17Z Re: Broadband https://helpforum.sky.com/t5/Broadband/Broadband/m-p/4778042#M427212 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4206491">@John362</a>black or white router from Sky?</P> Fri, 04 Oct 2024 11:09:17 GMT https://helpforum.sky.com/t5/Broadband/Broadband/m-p/4778042#M427212 Highlinder 2024-10-04T11:09:17Z Re: Broadband https://helpforum.sky.com/t5/Broadband/Broadband/m-p/4778084#M427220 It's a black one, my son said someone hacked into ps5 and started downloading traffic to the hp address if I've got that can you help Fri, 04 Oct 2024 11:55:02 GMT https://helpforum.sky.com/t5/Broadband/Broadband/m-p/4778084#M427220 John362 2024-10-04T11:55:02Z Re: Broadband https://helpforum.sky.com/t5/Broadband/Broadband/m-p/4778096#M427225 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4206491">@John362</a>&nbsp; You can lave the router off for around 1 hour and it should then give you a change of IP.</P> Fri, 04 Oct 2024 12:05:29 GMT https://helpforum.sky.com/t5/Broadband/Broadband/m-p/4778096#M427225 Highlinder 2024-10-04T12:05:29Z Re: Broadband https://helpforum.sky.com/t5/Broadband/Broadband/m-p/4778100#M427226 OK thanks mate I will try that Fri, 04 Oct 2024 12:07:18 GMT https://helpforum.sky.com/t5/Broadband/Broadband/m-p/4778100#M427226 John362 2024-10-04T12:07:18Z Re: Broadband https://helpforum.sky.com/t5/Broadband/Broadband/m-p/4778490#M427314 Hi mate it did not work turning the router off i left it off for about 3 hours is there anything else I can do or try please my router is a black one Fri, 04 Oct 2024 21:05:33 GMT https://helpforum.sky.com/t5/Broadband/Broadband/m-p/4778490#M427314 John362 2024-10-04T21:05:33Z